Interactive Tour

Stop Guessing. Start Saving Customers

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What GoCSM Helps You Do

Your customers leave when they’re confused, ignored, or bored. GoCSM fixes that — with simple tools that show you what’s working, what’s not, and what to do next.
Eagle-eye Dashboard
Login Tracking
Feature Usage Insights
Cancel Button Detection
Upcoming Renewal Triggers
Feedback (NPS)
Health Scoring
Smart Lists & Filters
Custom Menu Tracking
Automations
CSM Hours
Eagle-eye Dashboard
Login Tracking
Feature Usage Insights
Cancel Button Detection
Upcoming Renewal Triggers
Feedback (NPS)
Health Scoring
Smart Lists & Filters
Custom Menu Tracking
Automations
CSM Hours
Churn Cohorts
Company Health
Missed Feature Reminders
Stripe Automations
Revenue Dashboard
Product Adoption
In-App Banners
Pre-built Pipelines
GoCSM Widget
Success Center
Churn Cohorts
Company Health
Missed Feature Reminders
Stripe Automations
Revenue Dashboard
Product Adoption
In-App Banners
Pre-built Pipelines
GoCSM Widget
Success Center
See What’s Working. Fix What’s Not.
Help Customers When They Need It
Show Off What They’re Missing
Protect Your Revenue
Visualize Retention Over Time
Filter & Prioritize Accounts
CSM Time Logs
Remaining CSM Hours: 05:07:38
Date
CSM Name
Ticket Number/Request
Time Used
Remaining
01-24-25
Jose Casilang
#6456
00:34:45
05:07:38
01-15-25
Julkar Nayeen
Appointment Workflow
00:14:12
05:42:23
01-08-25
Yahya Ujeshli
Website edit
01:03:25
05:56:35
01-01-25
CSM Hours Rollover
Added 7 Hours
00:00:00
07:00:00